Cira Center for Behavioral Health

Privacy Policy

Last updated: October 21, 2026

This Privacy Policy describes how Cira Center for Behavioral Health (“CCBH,” “we,” or “us”) collects, uses, and shares your personal information when you visit our website, ciracenter.org (the “Site”), contact us, or communicate with us through other channels, including text messaging.

Topics

  • Personal information we collect

  • How we use your personal information

  • Text messaging and SMS privacy

  • How we share your personal information

  • How we store your data

  • Email marketing

  • Behavioral advertising

  • Your data protection rights

  • Third-party websites

  • Changes to this policy

  • Complaints

  • Contact us

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and certain cookies installed on your device. As you browse the Site, we may also collect information about the pages you view, websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit www.allaboutcookies.org.

  • Log files: Track actions occurring on the Site and collect information such as your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.

  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

We use Device Information for the following purposes:

  • Functionality: To recognize your browser and remember previously selected preferences, including language and location.

  • Analytics and advertising: To understand how visitors use the Site, evaluate marketing campaigns, and support advertising activities.

You can configure your browser to refuse cookies or remove existing cookies. Some Site features may not function properly if you disable cookies. Please note that we do not alter our Site’s data collection and use practices in response to a Do Not Track signal from your browser.

We also collect information that you provide directly to us, which we refer to as “Provided Information.” We may collect Provided Information when you:

  • Register online or place an order for products or services.

  • Voluntarily complete a survey or provide feedback through email or other communication channels.

  • Schedule a consultation call with our Client Care Coordinator.

  • Subscribe to our newsletter.

  • Contact us by phone, email, text message, or another communication method.

The Provided Information we collect may include:

  • Personal identification information: Name, email address, phone number, and other contact information.

  • Billing information: Billing address and payment information, including credit or debit card information when applicable.

  • Medical insurance information: Information related to your insurance coverage, including the name, date of birth, and address of the primary insured person.

  • Communication information: Information contained in messages, inquiries, and other communications you send to us, including text messages and related messaging records.

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Provided Information.

How We Use Your Personal Information

We use the Provided Information we collect to respond to your requests and provide our products and services. Where applicable, we may use it to fulfill orders, process payments, deliver products, and provide invoices or order confirmations.

Additionally, we use Provided Information to:

  • Communicate with you about inquiries, appointments, and our services.

  • Respond to requests for information and provide administrative support.

  • Screen transactions for potential risk or fraud.

  • Send information or advertising about our products and services when consistent with your preferences and applicable requirements.

  • Send text messages when you have provided the required consent.

  • Maintain records of communications and consent preferences.

  • Comply with applicable legal and regulatory requirements.

We use Device Information to help identify potential risks and fraud, improve and optimize our Site, analyze how visitors interact with our content, and evaluate the effectiveness of our marketing and advertising campaigns.

Text Messaging and SMS Privacy

Cira Center for Behavioral Health may offer text messaging (SMS) as a way for clients and prospective clients to communicate with our team. This section explains how we collect, use, and protect mobile phone numbers and related text messaging information.

1. How We Use Your Mobile Phone Number

If you provide your mobile phone number and consent to receive text messages, we may use it to send communications related to our services, including:

  • Appointment scheduling, confirmations, and reminders.

  • Responses to your questions and requests for information.

  • Administrative updates related to our services.

  • Other service-related communications for which you have provided consent.

We use your mobile phone number for these purposes in accordance with your communication preferences and applicable law.

2. Consent to Receive Text Messages

Providing your phone number does not, by itself, enroll you in text messaging communications. We will obtain your consent before sending text messages when required by applicable law.

Message frequency may vary. Message and data rates may apply, depending on your mobile carrier and service plan.

You may opt out of receiving text messages at any time by replying STOP to a text message. For assistance, reply HELP or contact us using the information provided in the Contact Us section below.

Consent to receive text messages is not a condition of receiving services from CCBH.

3. How We Protect Text Messaging Information

We take reasonable measures to protect mobile phone numbers, text messages, and related messaging information against unauthorized access, use, or disclosure. Access to this information is limited to authorized personnel and service providers who need it to support our communications and operations.

Please do not send sensitive personal information, detailed medical information, or other confidential clinical information by text message. Text messaging may not be a secure method for communicating sensitive information. Please contact our team if you need assistance identifying an appropriate communication method for confidential matters.

4. Sharing of Mobile Information and SMS Consent

No mobile opt-in information, including mobile phone numbers and SMS consent records, will be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes.

We may share mobile phone numbers and related messaging information with service providers, including our phone system provider, SMS messaging platform, and telecommunications carriers, solely as necessary to facilitate, deliver, and manage text messaging communications on our behalf. These service providers are not authorized to use mobile opt-in information for their own marketing or promotional purposes.

Mobile opt-in information and consent records will not be shared with third parties for marketing or promotional purposes, even where other categories of Personal Information may be shared as described in this Privacy Policy. Any disclosure required by law will be handled in accordance with applicable legal requirements.

5. Your Text Messaging Choices

You may withdraw your consent to receive text messages at any time by replying STOP. After opting out, you may receive a final message confirming your request. You may contact us if you have questions or need assistance with text messaging.

Opting out of text messages does not necessarily prevent us from contacting you through other methods, such as phone or email, when appropriate and permitted.

How We Share Your Personal Information

We may share Personal Information with third parties that help us operate our Site, provide services, process transactions, and manage communications.

For example, we use Google Analytics to help us understand how visitors use the Site. You can learn more about Google’s privacy practices at Google Privacy Policy and opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

The types of third parties with whom we may share certain Personal Information include:

  • Payment processors: Providers that securely process payments and handle billing information.

  • Email service providers: Providers of email management and distribution tools.

  • Phone and messaging service providers: Providers that facilitate calls, SMS delivery, and the management of text messaging communications.

  • Security and fraud prevention providers: Providers that help protect our systems and detect potential fraud.

  • Analytics and data aggregation providers: Providers that help us monitor, analyze, and improve our Site and services.

We may also disclose Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information, or protect our rights and interests.

We do not sell or share mobile phone numbers, mobile opt-in information, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes. This restriction applies specifically to mobile messaging information and does not prevent the limited sharing of such information with service providers as necessary to deliver text messaging services, as described in the Text Messaging and SMS Privacy section above.

How We Store Your Data

We use Google Workspace, TherapyNotes.com, and Valant.io to store and manage certain information, as applicable to the services we provide.

We may also rely on third-party service providers to support website operations, communications, and text messaging.

We use commercially reasonable security measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. However, no computer network or internet transmission can be guaranteed to be completely secure.

We retain Personal Information for as long as reasonably necessary for the purposes described in this policy, to provide our services, maintain appropriate records, comply with legal obligations, resolve disputes, and enforce our agreements. Where applicable, you may request deletion of your information, subject to legal, regulatory, contractual, and record-retention requirements.

Email Marketing

If you subscribe to our newsletter or otherwise consent to receive marketing emails, we may send you newsletters, Site updates, promotions, announcements, and other correspondence consistent with your preferences and applicable law.

You may stop receiving marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Unsubscribing from marketing emails does not necessarily prevent us from sending non-marketing communications related to appointments, requests, services, or other administrative matters when appropriate.

Behavioral Advertising

As described above, we may use Personal Information to provide targeted advertisements or marketing communications that we believe may be relevant to your interests.

For more information about how targeted advertising works, visit the Network Advertising Initiative’s educational resource on online advertising.

You may be able to opt out of targeted advertising through the following services:

You may also opt out of certain interest-based advertising services through the Digital Advertising Alliance.

These advertising choices apply to eligible advertising activities and do not necessarily disable all advertising or data collection.

Your Data Protection Rights

Depending on your location and applicable law, you may have rights to access, correct, update, delete, restrict, or object to the processing of your Personal Information, or request that certain information be transferred to another organization.

If you are a resident of the European Economic Area or another jurisdiction with applicable data protection laws, you may have additional rights under those laws.

Where applicable, we may process your information to perform a contract, provide requested services, pursue legitimate business interests, obtain your consent, or comply with legal obligations.

Your information may be transferred to or processed in countries other than the country where you reside, including the United States and Canada, where our service providers or systems may be located.

To exercise applicable data protection rights or ask questions about how we handle your information, please contact us using the information below. We may need to verify your identity before fulfilling certain requests and may retain information when required or permitted by law.

Third-Party Websites

This Privacy Policy applies to our Site and the information-handling practices described in this policy. We are not responsible for the data collection practices, privacy policies, or terms of use of third-party websites that link to or from our Site.

We encourage you to review the privacy policies and terms of use of any third-party websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, operational needs, or applicable legal and regulatory requirements.

Any updates will be posted on this page with a revised “Last updated” date.

Complaints

If you have concerns or complaints about how we collect, use, or share your Personal Information, please contact us so we can review and address your concerns whenever possible.

Depending on your location, you may also have the right to lodge a complaint with the relevant data protection authority.

Contact Us

For more information about our privacy practices, questions about this Privacy Policy, or requests concerning your Personal Information or text messaging preferences, please contact us:

Cira Center for Behavioral Health

Email: admin@ciracenter.org

Phone: 872-395-8091

Website: https://ciracenter.org

Consumer Contact

If you have questions about this policy or the text messages you receive, please contact Cira Center for Behavioral Health using the contact information provided on our website.

Text Message Questions

If you have questions about text messages, message content, or related policies, please contact Cira Center for Behavioral Health through the contact information available at ciracenter.org.