New Clients
What to Expect as Our Client
Talk with Our Client Care Coordinator
Our Client Care Coordinator will speak with you to discuss your needs, insurance/payment terms, and answer any questions you may have.
Get Matched with a Therapist or Prescriber
Our Client Care Coordinator will expertly match you with a therapist who is the best fit for your unique needs. If you already have an idea of who you’d like to work with, let our Client Care Coordinator know!
Specialized Treatment
You and your therapist will get to know each other, and after 2-3 sessions determine a treatment plan to address all of your struggles and goals for treatment. Therapy works best when it’s weekly and consistent, but you and your therapist will figure out a rhythm that works best for you.
Virtual Options
Tele-Health Appointments
Telehealth/online appointments have made it *so easy* to get started in therapy and CCBH continues to offer this modality! Expert, quality care from the comfort of your couch…what could be better? No driving, no parking, no traffic, no snow storms, no waiting room. Just you and your therapist doing your thing.
If this is an important preference for you, please be sure to let our Client Care Coordinator know when you are setting up your first appointment so that can match you with a therapist who offers telehealth.
Local Options
In-Person Appointments
Attend your session in person at our Chicago location.
155 N. Michigan Avenue, Suite 450. Chicago, IL 60601
And our Oak Park location starting March 2024!
1011 Lake St., Suite 307. Oak Park, IL 60301
Parking:
Chicago: There is parking in the building; however, it can be difficult to find. We would recommend downloading the free “Spot Hero” parking app on your Smart phone. This app will allow you to see all of the garages in the area that are available to you and how much each will cost for the amount of time that you need.
Oak Park: There is a parking lot on site (entrance on Forest) that is free and available for 90 minutes.
Using Public Transportation: Our Chicago location is very accessible by both CTA and Metra. By Train: Both the Washington and Clark/Lake stops are approximately .4 miles away from CCBH By Bus: Accessible by 147, 151, 3, 10 By Metra: Millennium Station at 151 E. Randolph St.
Frequently Asked Questions for New Clients
No Surprises Act
Dear CCBH clients,
The No Surprises Act protects people covered under group and individual health plans from receiving surprise medical bills when they receive most emergency services, non-emergency services from out-of-network providers at in-network facilities, and services from out-of-network air ambulance service providers.
Starting in 2022, there are new protections that prevent surprise medical bills. If you have private health insurance, these new protections ban the most common types of surprise bills. If you’re uninsured or you decide not to use your health insurance for a service, under these protections, you can often get a good faith estimate of the cost of your care upfront, before your visit. If you disagree with your bill, you may be able to dispute the charges.
If you wish to request services out-of-network at CCBH, you will be provided with a Good Faith Estimate of the cost of your care before your first session.
To learn more, please visit CMS.gov.
Healing Haven Institute Podcast